Phlebotomy Manager
Twinsburg, Ohio
At a glance
At Quest, phlebotomists apply their expertise and our cutting-edge technology to deliver quality patient care in a safe and supportive environment. No matter your level or experience, every day is a chance to grow, contribute, and learn–all while carrying out meaningful work that makes a positive impact on our business. Here, you can begin a life-long career for an organization that spans across the nation. It really is a chance to collaborate with passionate, smart team members and blaze a career trail that reflects your unique abilities.
“The people that I work with is what keeps me here. We all work together as a team, and you don’t find that at most places. Also, helping people is what keeps me here because we have a big impact on their health.”
- Jamie Moniello, Phlebotomist, Float
Success profile
What makes a successful candidate? See if you have what it takes.
- Adaptable
- Compassionate
- Detail-oriented
- Efficient
- Patient
- Understanding
See how your career can grow
At Quest, we understand our combined ideas and passions are keys to our success–and to promoting a healthier world. That’s why we prioritize collaboration and professional development, so we can grow and succeed collectively and as individuals. From applying your existing skills and developing new ones to on-the-job training, mentorship, and the guidance you need to thrive at the forefront of the healthcare industry, it’s no wonder phlebotomists have long-term, rewarding career paths here. Here is just one example of a career path you can take.
- Patient Services Representative Patient Services Representative
- Sr. Patient Services Representative Sr. Patient Services Representative
- Patient Services Group Lead or Trainer Patient Services Group Lead or Trainer
- Patient Services Supervisor Patient Services Supervisor
- Additional Advancement Opportunities Additional Advancement Opportunities
Job Details
Phlebotomy Manager - Twinsburg, OH - Monday to Friday 8:00AM-5:00PM
Responsible for the management of employees in multiple departments or multiple locations (Patient Services Centers (PSCs), etc.) in a satellite operation. Responsible for the quality of services and technical procedures, and the overall patient experience. Ensures compliance with applicable testing requirements, regulations and departmental budgets.
- Formulates operating objectives, goals and strategies for assigned facilities.
- Conceives and implements new methods for providing more economic and efficient services.
- Monitors customer reaction to quality of services and implements action when required.
- Maintains liaison with all appropriate functions and departments to ensure that service functions are meeting operational support needs.
- Manages supervisory staff in the performance of their duties.
- Ensures adherence to compliance guidelines.
- Responsible for monitoring budgets of various departments or locations.
- Reviews the profitability of patient service centers and makes appropriate decisions regarding their continued operation.
- Coordinates operating plans and activities with the logistics, marketing and other satellite operations to ensure a cohesive effort.
- Manages all locations under supervision to ensure profitability and takes appropriate cost cutting actions as necessary.
QUALIFICATIONS
Required Work Experience:
- 6+ years experience in field operations of laboratory or related healthcare endeavor.
- Minimum 3 years in a supervisory role
Preferred Work Experience:
N/A
Physical and Mental Requirements:
- Position requires travel
- Occasionally lifting up to 25 pounds
- May require extended periods of focus
- May require extended periods of sitting or standing
- Ability to manage stress
- Capable of handling multiple priorities in a high-volume setting
Knowledge:
Proficiency with key PC software and Microsoft Outlook, Word, Excel, and Powerpoint
Skills
- Excellent written and verbal communication skills
- Strong interpersonal skills
- Strong problem-solving skills
- Strong sense of teamwork
- Strong communication skills
EDUCATION
Bachelor’s Degree
High School Diploma or Equivalent(Required)
LICENSECERTIFICATIONS
Quest Diagnostics honors our service members and encourages veterans to apply.
While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.
2024-61816
Culture
We’ve built a welcoming, inclusive workplace where people are inspired to learn, develop, and progress in their careers. There’s stability, so you can explore many career paths in one field. There’s flexibility, helping you to build a fulfilling life and rewarding career. There’s training and development to align your work with your business success. No wonder there’s more to discover at Quest.
Learn moreBenefits
We’re committed to helping our people live a healthier lifestyle. One way we do this is by offering a comprehensive total rewards package, so you can take care of yourself and the ones you love. Find out how our benefits provide you with everything you need to thrive—now and in the future.
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Medical, supplemental health, dental, and vision
From medical, dental, and vision coverage plans designed to meet your needs, to supplemental health plans for an additional layer of financial protection, you can rest assured that your health is high on our agenda.
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Annual incentive plans
All eligible employees are invited to participate in our success in our annual incentive bonus plan payout.
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401(k)
You’re eligible to join the Quest Diagnostics 401(k) Plan on your date of hire. The company will match up to 5% of your annual salary.
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Quest Diagnostics is an equal employment opportunity employer. Our policy is to recruit, hire and promote qualified individuals without regard to race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity, or any other status protected by state or local law. Quest Diagnostics observes minimum age requirements established by federal, state and/or local laws, and will ask an applicant for verification when deemed necessary.