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Technical Product Dir - Collegeville, PA in Collegville, PA at Quest Diagnostics

Date Posted: 1/29/2019

Job Snapshot

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Job Description

Recognized by FORTUNE magazine as one of the “World’s Most Admired Companies,” Quest Diagnostics is the world's leading provider of diagnostic testing, information and services that doctors and patients need to make better healthcare decisions. They are pioneers in developing innovative diagnostic tests and advanced healthcare information technology solutions that help improve patient care.

With corporate headquarters in Secaucus, NJ, Quest Diagnostics is a Fortune 500 company, traded on the New York Stock Exchange and included in the Dow Jones Sustainability World Index. With 2016 revenues of $7.5 Billion, and approximately 42,000 employees and 2,100 patient locations across the US, Quest Diagnostics serves half of the physicians and hospitals in the US with their large variety of products and services.

The company offers the broadest access to diagnostic testing services through its network of laboratories and patient service centers, and provides interpretive consultation through its extensive medical and scientific staff. Quest Diagnostics also provides services to employers, life insurance companies, other commercial labs, clinics, health plans, government agencies, and organizations involved in clinical trials research.

Approximately 150 million times each year, patients and their physicians rely upon Quest Diagnostics results to make important healthcare decisions.

Quest Diagnostics Healthcare IT solutions connect over 165,000 physicians. Approximately one third of US physicians – and many of the country’s leading hospitals and health systems – rely on Quest Diagnostics healthcare information solutions to foster better patient care and improve their business performance.


  • FORTUNE magazine's “World's Most Admired Companies” list

  • Fortune magazine’s Fortune 500 list

  • Forbes Global 2000

  • Barron’s 500

  • Member of the Dow Jones® Sustainability World Index

  • Consistently named one of the best places to work in U.S. business journal rankings

Diagnostic Testing Services:

Quest Diagnostics is the world’s leading provider of diagnostic testing, information and services that patients and doctors need to make better healthcare decisions. Their services range from routine blood tests — such as total cholesterol, Pap testing and white blood cell count — to complex, gene-based and molecular testing. They perform medical tests that aid in the diagnosis or detection of diseases, measure the progress or recovery from a disease or confirm that an individual is free from disease. In addition, they have specialized expertise in cancer, cardiovascular diseases, infectious diseases, and neurology.


In the $60 billion and growing US Diagnostic Testing Market, Quest Diagnostics is the leader. Quest Diagnostics’ reputation as a leading innovator, provider of high value, low cost solutions and its financial strength and flexibility make it well positioned to capitalize on the evolving healthcare landscape.

Quest Diagnostics’ long term strategy is to become the undisputed world leader in diagnostic testing, information and services. To drive this profitable growth, Quest Diagnostics plans to leverage capabilities to create differentiation:

  • Deliver Innovative Solutions

  • Leverage their Unparalleled Access and Distribution Network

  • Expand their relationships with large payors and health systems

  • Deliver Superior Patient Experiences

Position Description:

The Technical Product Director works across the enterprise to develop and execute digital strategies to deliver cutting-edge, best in class products, services and capabilities that offer a world class digital experience. This individual possesses extensive knowledge of the evolving marketplace, technologies, and best practices; and engages as a thought leader to identify solutions to identify and enable existing and emerging business opportunities. 

This role will create the enterprise digital vision, strategy and execution plans that align and integrate existing and new product offerings that promote engagement, identify digital marketing opportunities and, integrated technology capabilities to enable product growth.

The ideal candidate will have in-depth knowledge of digital trends and technology. This leader will be comfortable working in a matrix environment, collaborating closely with colleagues across several functions to drive success.  He/she excels at influence and organizational savvy. He/she is someone who thrives at the intersection of business and technology and speaks both the language of business as expressed through product management and the language of technology and software engineering. 

Key Accountabilities include:

  • Continuously evaluate emerging technologies, healthcare trends, business trends and leading vendor tools and solutions for applicability in our enterprise. 

  • Demonstrate strong command of  healthcare technology solutions and understand complexity drivers that may affect product delivery.

  • Clearly articulate feature requirements through the development of User Stories, Specifications, Process Mapping, and User Interface Mock-ups

  • Work with developers, project managers, and QA engineers throughout the product development, testing, and implementation phases to ensure feature integrity

  • Manage the requirements gathering process between cross-functional teams of stakeholders and various internal resources including product managers, internal stakeholders, customers and software related technical resources

  • Develop and maintain strong & productive relationships with all development and business stakeholders in order to ensure timely and effective delivery of software features.

  • Monitor ongoing performance of features and act as point of contact for any questions, concerns, or suggestions

  • Prioritize the backlog of user stories and bugs based on ROI and dependencies with other technical product managers and development teams

  • Own and oversee  Product strategic Vision and Roadmap execution

  • Partner with Business Subject Matter Experts to define products and services. Manage portfolio of products to ensure comprehensive coverage of customer needs

  • Provides input into the prioritization of product features and the publish product roadmaps for Analytic offering.

  • Ensures release notes, training and pricing models are developed and delivered with each release


The successful candidate for Technical Product Director will have the following attributes and/or experiences:

  • A proven track record of success in  product management and launching digital solutions experience leading business initiatives at enterprise scale and complexity.

  • A results oriented team leader with demonstrated ability to work collaboratively with others

  • Technical understanding and knowhow, able to lead world class engineers and designers.

  • Experience working and refining products, using customer feedback, business intelligence to develop a deep understanding of customer needs.

  • Exceptional communication and presentation abilities; executive presence.

  • Pro-active self-starter with a “can do” approach to problem solving, tenacious with a demonstrated record of delivering on business objectives.

  • BS in Comp Science, MIS required, MBA preferred

  • 2+ years Product Management experience Preferred, 5+ years product development required

  • 3 years healthcare experience, Lab experience preferred