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Team Lead, Operational Data - Tampa, FL in Tampa, FL at Quest Diagnostics

Date Posted: 1/26/2019

Job Snapshot

  • Employee Type:
  • Location:
    Tampa, FL
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Look for more than answers.


Patients and Physicians rely on our diagnostic testing, information and services to help them make better healthcare decisions. These are often serious decisions with far reaching consequences, and require sensitivity, tact and a clear dedication to service. It’s about providing clarity and hope.

As an Operational Data Steward Team Lead, you will work for the world leader in the industry, with a career where you will have the opportunity to collaborate and affect change while expanding your leadership skills and technical knowledge. You can make a real impact in a market that is growing and developing.

The location can be remote.

Operational Data Steward Team Lead – the role


The Operational Data Steward Team Lead is responsible for the daily direct supervision of the operational data steward function. This professional will retain all the responsibilities of an operational data steward, such as: patient data management and stewardship;  focus on the resolution of data conflicts in support of patient data leveraging channels;  creation and communication of patient data issue trends and metrics, and identifying opportunities for iterative data quality improvements.

Job responsibilities:

  • Performs ongoing review, development of procedure updates to train, retain, and ensure workflow and quality output of the operational data steward function

  • Provides daily resource allocation and workflow management to meet deadlines

  • Ensures effective collaboration with the operational areas; Compliance, Medical Quality, Optum360, Client Services, etc.

  • Develops and executes associated data governance policies, standards, operating procedures, solutions, and metrics

  • Utilizes strong analytical, technical, and communication skills to understand, track and resolve issues for key stakeholders; patients, product managers, internal customers, etc.

  • Provide inputs for making decisions and providing direction in how patient data is defined, identified, measured, and remediated, as part of an effective governance program

  • Investigates/resolves and responds in a timely manner to internal and external customer complaints appropriately and effectively

  • Ensures continuous process improvement and/or standardization initiatives are implemented in accordance with established deadlines

  • Responsible for coaching, development and mentoring of staff

  • Provides daily performance management of staff

  • Establishes and motivates a participative work environment that actively encourages and supports employee involvement

  • Recommends salary actions, development and provided detailed input to the performance review process

  • Approves time off and monitor attendance of employees to maintain adequate coverage for department

  • Participates in the interview, selection and hiring of new employees

  • Ensures all employees receive adequate training and meet annual competency requirements

  • Monitors on-going performance of employees; provide input to corrective action and counseling as required

  • Prepares and provides input to the annual performance appraisals process

  • Organizes and leads projects both within the work group and with cross-functional groups

  • Effectively work with technical departments to resolve problems

  • Performs other leadership and task related duties as required

To qualify, the ideal candidate will have the following skills and experience:

  • Previous supervisory experience preferred, strong lead experience required

  • 3+ years’ experience with Quest internal systems, highly preferred

  • 3+ years’ experience working in a Quest operational role (e.g. Client Service, Billing, Lab Operations, etc.)

  • Understanding of the complete patient/customer lifecycle within Quest – from order to bill and beyond [Patient MDM, Informatics Data Warehouse, Big Data Lake, etc.]

  • Advanced skills with Microsoft applications which may include Outlook, Word, Excel, PowerPoint or Access and other web-based applications. May produce leadership presentation materials, develop complex documents, and perform analysis

  • Experience with database querying tools preferred. 

  • Established mentoring proficiency

  • Excellent organization, communication, and interpersonal skills; is able to manage concerns of clients, technical departments and employees in a professional manner

  • Ability to work effectively in fast paced environment with multiple priorities

  • BA/BS Degree preferred, or commensurate experience

Apply Today

Join us for competitive benefits and development opportunities in a progressive and supportive environment. Help us improve our service, and the experiences of our patients and colleagues. Work with us and together we can be better.

Your Quest career. Seek it out.

All requirements are subject to possible modifications to reasonably accommodate individuals with disabilities. Quest Diagnostics is an Equal Opportunity Employer: Women / Minorities / Veterans / Disabled / Sexual Orientation / Gender Identity. *cb*