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Senior Product Director – Chronic Viral & Transplant (IDI Clinical Franchise) in Secaucus, NJ at Quest Diagnostics

Date Posted: 1/30/2019

Job Snapshot

  • Employee Type:
  • Location:
    Secaucus, NJ
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Recognized by FORTUNE magazine as one of the “World’s Most Admired Companies,” Quest Diagnostics is the world's leading provider of diagnostic testing, information and services that doctors and patients need to make better healthcare decisions. They are pioneers in developing innovative diagnostic tests and advanced healthcare information technology solutions that help improve patient care.

With corporate headquarters in Secaucus, NJ, Quest Diagnostics is a Fortune 500 company, traded on the New York Stock Exchange and included in the Dow Jones Sustainability World Index. With 2016 revenues of $7.5 Billion, and approximately 42,000 employees and 2,100 patient locations across the US, Quest Diagnostics serves half of the physicians and hospitals in the US with their large variety of products and services.

The company offers the broadest access to diagnostic testing services through its network of laboratories and patient service centers, and provides interpretive consultation through its extensive medical and scientific staff. Quest Diagnostics also provides services to employers, life insurance companies, other commercial labs, clinics, health plans, government agencies, and organizations involved in clinical trials research.

Approximately 150 million times each year, patients and their physicians rely upon Quest Diagnostics results to make important healthcare decisions.

Quest Diagnostics Healthcare IT solutions connect over 165,000 physicians. Approximately one third of

US physicians – and many of the country’s leading hospitals and health systems – rely on Quest Diagnostics healthcare information solutions to foster better patient care and improve their business performance.



  • FORTUNE magazine's “World's Most Admired Companies” list

  • Fortune magazine’s Fortune 500 list

  • Forbes Global 2000

  • Barron’s 500

  • Member of the Dow Jones® Sustainability World Index

  • Consistently named one of the best places to work in U.S. business journal rankings

Diagnostic Testing Services:

Quest Diagnostics is the world’s leading provider of diagnostic testing, information and services that patients and doctors need to make better healthcare decisions. Their services range from routine blood tests — such as total cholesterol, Pap testing and white blood cell count — to complex, gene-based and molecular testing. They perform medical tests that aid in the diagnosis or detection of diseases, measure the progress or recovery from a disease or confirm that an individual is free from disease. In addition, they have specialized expertise in cancer, cardiovascular diseases, infectious diseases, and neurology.


In the $60 billion and growing US Diagnostic Testing Market, Quest Diagnostics is the leader. Quest Diagnostics’ reputation as a leading innovator, provider of high value, low cost solutions and its financial strength and flexibility make it well positioned to capitalize on the evolving healthcare landscape.

Quest Diagnostics’ long term strategy is to become the undisputed world leader in diagnostic testing, information and services. To drive this profitable growth, Quest Diagnostics plans to leverage capabilities to create differentiation:

  • Deliver Innovative Solutions

  • Leverage their Unparalleled Access and Distribution Network

  • Expand their relationships with large payors and health systems

  • Deliver Superior Patient Experiences

Clinical Franchises:

At Quest Diagnostics, the Clinical Franchises take a deep dive into their respective areas to assess market conditions, profitability, new innovations, and changes to clinical practice to implement enhancements that keep Quest in the forefront of enabling better health with diagnostic insights. The seven clinical franchises were put in place to focus on value creation in major clinical areas and include Infectious Disease & Immunology (IDI), Cardiovascular, General Health, Neurology, Prescription Drug Monitoring & Toxicology, Cancer Diagnostics, and Women’s & Reproductive Health.

The goal of the IDI franchise is focused on empowering customers with actionable insights so that they can improve treatment decisions and patients overall quality of life. The IDI segment includes Chronic Viral (HBV; HIV; HCV); Core Infectious Diseases; Transplant; Autoimmune; and Allergy. We do this by working with our Research and Development team in growing esoteric testing volume and revenues through innovative new products as Quest Diagnostics is dedicated to providing infectious disease specialists and other physicians with insights that can improve patient health. IDI is the second largest Franchise at over $1 billion+.

Position Description:

The Senior Product Director leads the life cycle management and new solution creation for the Chronic
Viral & Transplant segment within the IDI Clinical Franchise through two direct reports as well as a cross-functional team.  S/He advocates priorities and a business case to the General Manager of the IDI Clinical Franchise and wins support to execute strategies through the value-delivery organization. The role will be based at the Company’s New Jersey headquarters.

Duties and Responsibilities:

  • Deliver Annual Operating Plan and segment strategy including forecasts and budget; Collect
    and incorporate voice of customer

  • Develop and execute customer insight driven  life-cycle management plan across the segment
    offerings through robust cross-functional team management; assure the execution of the Annual Operating Plan for the segment (e.g. case studies, HE&OR, pricing, contracting, reimbursement)

  • Monitor and report segment performance to target, competitive environment, and segment trends; Provide regular updates to senior management and identify any actions plans needed to drive growth

  • Define customer/market segment requirements to set product/portfolio solution,
    priority setting, risk management

  • Lead cross functional teams including R&D, operations, IT , marketing, and others  to develop and implement product solutions to serve unmet customer needs and drive profitable growth

  • Define requirements for partnerships, alliances, ventures for assigned segment and
    manage the chosen relationships; Identify strategic partnership opportunities

  • Liaise with sales to develop a call Point Strategy

  • Manage a cross-functional, virtual team to assure alignment and focus on shared

  • Management of 2 direct reports 

Accountability Metrics:

  • Development of Annual Operating Plan

  • Development of 3-year Strategic Plan

  • Margin, Cost, Outside Spend, Contribution Margin, Net Profit, Volume

  • Growth rate (YoY & CAGR), Market Share, Revenue, Volume, ROI analysis

  • Brand awareness, equity, Attitudes, Trial, Usage, Customer Satisfaction, & Loyalty

  • Disease state strategy, continuum of care positions/gaps


  • Requires a bachelor’s degree in life sciences, business, marketing and/or product
    management; an advanced degree/MBA is preferred

  • 10+ years relevant experience

  • Previous P&L management experience preferred

  • Infectious Disease experience strongly preferred

  • Talent assessment, selection, development, employee retention rate, employee engagement

  • Executive presence, composure, KOL relationships

  • Leading change, change management, flexibility

  • Negotiations skills

  • Solid business acumen

  • Direct report management