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Senior Director, Logistics - East Region in Teterboro, NJ at Quest Diagnostics

Date Posted: 2/9/2019

Job Snapshot

  • Employee Type:
  • Location:
    Teterboro, NJ
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Recognized by FORTUNE magazine as one of the “World’s Most Admired Companies,” Quest Diagnostics is the world's leading provider of diagnostic testing, information and services that doctors and patients need to make better healthcare decisions. They are pioneers in developing innovative diagnostic tests and advanced healthcare information technology solutions that help improve patient care.

With corporate headquarters in Secaucus, NJ, Quest Diagnostics is a Fortune 500 company, traded on the New York Stock Exchange and included in the Dow Jones Sustainability World Index. With 2017 revenues of $7.7 Billion, and approximately 42,000 employees and 2,100 patient locations across the US, Quest Diagnostics serves half of the physicians and hospitals in the US with their large variety of products and services. 

The company offers the broadest access to diagnostic testing services through its network of laboratories and patient service centers, and provides interpretive consultation through its extensive medical and scientific staff. Quest Diagnostics also provides services to employers, life insurance companies, other commercial labs, clinics, health plans, government agencies, and organizations involved in clinical trials research.

Approximately 150 million times each year, patients and their physicians rely upon Quest Diagnostics results to make important healthcare decisions.

Quest Diagnostics Healthcare IT solutions connect over 165,000 physicians. Approximately one third of U.S. physicians – and many of the country’s leading hospitals and health systems – relies on Quest Diagnostics healthcare information solutions to foster better patient care and improve their business performance.




  • FORTUNE magazine's "World's Most Admired Companies" list

  • Fortune magazine’s Fortune 500 list

  • Forbes Global 2000

  • Barron’s 500

  • Member of the Dow Jones® Sustainability World Index

  • Consistently named one of the best places to work in U.S. business journal rankings


Diagnostic Testing Services:


Quest Diagnostics is the world’s leading provider of diagnostic testing, information and services that patients and doctors need to make better healthcare decisions. Their services range from routine blood tests — such as total cholesterol, Pap testing and white blood cell count — to complex, gene-based and molecular testing. They perform medical tests that aid in the diagnosis or detection of diseases, measure the progress or recovery from a disease or confirm that an individual is free from disease. In addition, they have specialized expertise in cancer, cardiovascular diseases, infectious diseases, and neurology.




In the $60 Billion and growing US Diagnostic Testing Market, Quest Diagnostics is the leader. Quest Diagnostics’ reputation as a leading innovator, provider of high value, low cost solutions and its financial strength and flexibility make it well positioned to capitalize on the evolving healthcare landscape.

Quest Diagnostics’ long term strategy is to become the undisputed world leader in diagnostic testing, information and services. To drive this profitable growth, Quest Diagnostics plans to leverage capabilities to create differentiation:

  • Deliver Innovative Solutions

  • Leverage their Unparalleled Access and Distribution Network

  • Expand their relationships with large payors and health systems

  • Deliver Superior Patient Experiences

Position Description:


Responsible for leading and managing the East Region Logistics team to ensure compliance with all Quest Diagnostics policies and procedures.



  • Bachelor’s degree required; 15+ years progressive managerial experience in supply chain, logistics or transportation leadership roles and/or a customer support environment.

  • Ability to successfully direct exempt and non-exempt employees.

  • Demonstrates ability to successfully manage change implementation within a diverse, geographically dispersed team environment and influence team members without direct authority.

  • Originate and develop new ideas and concepts in order to create unique and alternative solutions to customer support problems.

  • Good judgment and a common sense approach in decision-making even when dealing with complex problems.

  • Travel required: 50+%

  • Experience with Operational Excellence, Lean and Six Sigma certification preferred, or
    ability to successfully complete green belt training.

  • Must be well organized and detail oriented with proven initiative and self-starter

  • Inspirational leader who oversees the regional logistics operational performance and ensure
    continuous improvement of logistics routes and RSR processes & procedures.
    Identify opportunities for improvement and elimination of non-value added

  • Manage change implementation and control project scope and timeline.  Provides direction and coordination of logistics personnel to ensure project progresses with quality.  Provides support to logistics teams to ensure that new account set-up, route stop issues, pick-up service and route software analysis are consistently reviewed, updated and optimized.

  • Ensure collaboration throughout the value chain including Logistics, Patient Services,
    Specimen Management,  Technical Lab, Sales and the National Logistics team to ensure customer satisfaction and efficient logistics operational objectives are being accomplished.

  • Experience in managing third-party logistics partners with expertise in striking a balance between cost and quality.

  • Knowledgeable and real-world expertise of operating in an organized labor environment, 
    NMFA experience a plus.

  • Demonstrated collaboration in working with remote-based Dispatch Operations.

  • Experience in managing fleet operations, fuel and auto maintenance programs.

  • Develop, review and interpret operational reports and metrics used in assessing effectiveness and efficiencies of the business. Measure and report on projects’ performance and success.

  • Develop a strong understanding of the design and functions of the national dispatching
    system (Ortec), route optimization tool (RiMMS) and national tracking system

  • Conduct root cause analyses, and develop corrective measures for operational

  • Develop and implement recommendations to the Executive Director of Logistics and
    National Logistics team to increase operational effectiveness and improve
    customer satisfaction.

  • Effectively translate and communicate company objectives to subordinates. Responsible for
    and involved in managing employee engagement, team-building, training, and the performance review process. Involved in the budget and forecasting process, as well as sharing in the P&L responsibility.

Personal Competencies:


The successful candidate for Senior Director, Logistics will demonstrate through education and experience the following competencies:

  • Demonstrated understanding of operations, the transportation industry,
    logistics management systems & procedures and can bring things together to
    deliver results

  • General knowledge of industry-related issues in transportation, specimen handling,
    customer support, supply chain management and the use of technology in

  • Understanding of financial concepts (budget, forecasting and variance analysis) and
    associated tools

  • Proven track record of successful talent and financial management

  • Ability to learn, understand and deploy operational processes supported through

  • Solid interpersonal skills: verbal & written communication skills

  • Experience with analytical techniques to define and solve complex problems

  • Must understand root cause analysis and possess problem resolution skills

  • Knowledge of project management skills and computer applications (MS Project & Excel)

  • Systematic planning techniques and process to create realistic schedules

  • Define, prioritize and monitor goals & objectives