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Sales Representative/ExamOne - Santa Ana/Irvine, CA in Orange, CA at Quest Diagnostics

Date Posted: 2/16/2019

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Orange, CA
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    2/16/2019

Job Description

We Provide Solutions.  Patients and Physicians rely on our diagnostic testing, information and services to help them make better healthcare decisions. These are often serious decisions with far reaching consequences, and require sensitivity, tact and a clear dedication to service. It’s about providing clarity and hope.

In Sales you will work for the world leader in the industry, with a career where you can expand your skills and knowledge. You’ll have a role where you can act with professionalism, you can inspire colleagues, and you can care about the work we do and the people we serve.

At Quest, our Sales Teams are often the public face of our organization. As a result we make every effort to support and develop their skills. Working across a strong customer base, you’ll find you have the flexibility and autonomy to structure your days while having the confidence that comes from promoting a well-recognized and trusted brand. With lots of opportunities for repeat business and referrals, we also offer outstanding support, plus great pay and benefits.

Beginning January 1, 2019, Quest will be an in-network, national lab provider for UnitedHealthcare.
We’ll also continue as a preferred national lab provider for Aetna, making us an in-network lab for virtually all national, regional, and local health insurers in the US.

Job summary:


This is an outside sales position involving the sales and service of mobile medical exams to the insurance industry. The sales representative will introduce customers to Exam One service and set up new customers with proper materials. The sales representative functions as a liaison between customers and the Exam One Branch. Utilizing excellent communications and interpersonal skills, the sales representative builds rapport with customers and provides support and training. The sales representative must be a proactive problem solver, helping to develop protocols and procedures, which satisfy both company and customer needs and requirements. The sales representative must be proactive and self-directed with the ability to manage multiple projects and deadlines and work with little supervision. Excellent oral and written communication and presentation skills are essential. Good interpersonal skills are required in order to build rapport with customers and Exam One management and staff. Some travel may be required. 

The territory encompasses Santa Ana, Irvine, Costa mesa, Lake forest, Laguna, Fountain Valley, CA.


Job responsibilities:
  1. Introduce customer to Exam One and set up new customers with proper materials. 
  2. Sales support to Exam One customers under the direction of the Exam One management staff. 
  3. Develop new relationships with prospective customers.
  4. Maintain positive relationships with existing customer base.
  5. Become an active member in local, county and state insurance organizations including but not limited to attending monthly meeting, sponsorship of approved events, exhibiting at trade shows, and staffing the Exam One booth as requested by management.
  6. Provide operational assistance when necessary to maintain business continuity.
  7. Complete at the minimum number of sales calls (90 per week) and presentations as directed by Exam One management staff (2 per week). 
  8. Submit all required reports in a complete and timely manner.
  9. Maintain a positive, professional relationship with all co-workers, customers, affiliates and competitors. 
  10. Represent Exam One with honesty, integrity at all times and in accordance with corporate policy. 
  11. Provide mentoring and training to less experienced sales reps.
  12. Handle more complex customer with a more difficult workflow due to knowledge base of products and services.
Sales support individual accounts 
  1. Initial contacts based on referrals and cold call" activity. 
  2. Answering questions from potential customer regarding Exam One, services, etc. 
  3. Presenting Exam One service information. 
Setting up individual accounts 
The sales representative will gather information necessary to set up account, including but not limited to: 
  1. Customer/agency name, address, phone 
  2. Insurance companies they write for 
  3. Contact names. 
  4. Company requirements The insurance sales representative will: 
  • Ensure that all necessary information concerning the customer account is transmitted to the appropriate office personnel in a timely manner. 
  • Follow-up to ensure information is in place to provide adequate service to account. 
Marketing individual accounts
The insurance sales representative will provide marketing support to customers in order to assure a successful working relationship. 
  1. Provide training for customer and staff to ensure proper handling of business. 
  2. Answer any questions from account staff. 
  3. Be proactive to account needs; be a creative problem-solver." 
  4. Provide answers to questions raised by individual agents or staff researching questions if necessary.
  5. Follow-up with account to ensure questions have been answered satisfactorily and/or problems resolved.