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Rep Client Supply - P/T - Irving, TX req19263 in Irving, TX at Quest Diagnostics

Date Posted: 1/26/2019

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Irving, TX
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    1/26/2019

Job Description

Schedule: 8:00 am - 5:00 pm
Look for more than answers. Patients and Physicians rely on our
diagnostic testing, information and services to help them make better healthcare decisions. These are often serious decisions with far reaching consequences, and require sensitivity, tact and a clear dedication to service. It’s about providing clarity and hope. 

You will work for the world leader in the industry, with a career where you can expand your skills and knowledge. You’ll have a role where you
can act with professionalism, you can inspire colleagues, and you can care about the work we do and the people we serve. 

At Quest, we are on a continuous journey of discovery and
development. It’s this attitude that has made us an industry leader and the #1 Diagnostic Lab in the US. For those joining us, we offer exciting and fast moving career opportunities where you can affect change at a rate unheard of in many organizations of our size and scope. While we invest in and develop technology to drive our innovations, our ongoing success relies on our people.

JOB SUMMARY:

Improve customer loyalty by providing support to our clients that delights them above and beyond the call of duty by fulfilling supply orders and responding and/or initiating interactions (calls or emails) that demonstrate knowledge, empathy and clear communication that the client can understand.  Interactions will generally be in regards to filling or providing status on supply orders.   

JOB RESPONSIBILITIES:
  1. Be knowledgeable about supplies inventory and processes including changes and new information provided. Utilize appropriate resources to ensure accurate information is provided. Utilize appropriate escalation processes when necessary.
  2. Process client supply orders initiated by phone or email. Inform clients of backorders and expected delivery times.
  3. Research client supply problems as needed. 
  4. Answer inbound client calls promptly, professionally and empathetically.  Provide accurate and timely resolution to requests, issues and concerns.  Maintain quality assurance scores at or above the department standard.
  5. Assist in preparation of reports and communications as directed by clients.  
  6. Place outbound calls and send written responses to customer’s inquiries or requests.
  7. Place outbound calls to gather facts or introduce tools to clients.
  8. Work collaboratively with peers, providing assistance to help resolve client issues.
  9. Adhere to department attendance, schedule adherence and performance standards.
  10. Record interactions per departmental guidelines.  
  11. Interact with Team Leads and Supervisors to help identify issue trends and root causes.  Communicate concerns appropriately.
  12. Other duties as assigned by Management.

Supervision Exercised:  
N/A

JOB REQUIREMENTS:
  • Education Preferred: 
  • High School Diploma Required 
  • Bachelor or Associates Degree Preferred and/ or equivalent combination of education and work experience.
  • Work Experience:
  • Customer Service experience preferred
  • Experience in laboratory or healthcare industry preferred

Other:
  • Customer-service oriented
  • Excellent verbal and written communication
  • Ability to multi-task
  • Basic typing skills
  • Problem-solving skills
  • Microsoft software skills preferred
  • Ability to work independently