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QMS Project Manager - Memphis, TN in Memphis, TN at Quest Diagnostics

Date Posted: 2/13/2019

Job Snapshot

  • Employee Type:
  • Location:
    Memphis, TN
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Patients and Physicians rely on our diagnostic testing, information and services to help them make better healthcare decisions. These are often serious decisions with far reaching consequences, and require sensitivity, tact and a clear dedication to service. It’s about providing clarity and hope.

You will work for the world leader in the industry, with a career where you can expand your skills and knowledge. As a QMS Project Manager, you will have a role where you can act with professionalism, you can inspire colleagues, and you can care about the work we do and the people we serve.  

Job Summary

This position will lead a variety of projects and teams to apply Continuous Improvement tools and principles to ensure Quest Diagnostics is efficient and effective in the delivery of its solutions and services. Goals of the projects will be to improve one or more of the following: Quality, Cost, Turn-Around-Time, Customer Service, and Employee Satisfaction. This position will also be responsible for coaching others to learn and apply QMS principles and tools to their projects and daily work.

The Quest Management System (QMS) is Quest Diagnostics’ approach to using a set of proven tools and methodologies to drive successful execution of, and results from, key initiatives and day-to-day work. It is the structured way we manage, lead, and solve problems. It is built on 7 practices:

  • Management approach & governance

  • Breakthrough management and Hoshin planning

  • Customer insights and solutions development

  • Process management

  • Continuous improvement

  • Project management

  • Change management

Job Responsibilities

Leads projects to effectively initiate, plan, execute, monitor, and close projects

  • Leads working teams through issues, roadblocks, and problems

  • Acts as a change agent to drive teams toward success

  • Guides team members to perform through issues and constraints

Owns projects

  • Owns the timeline, budget, resource constraints, and deliverables / results

  • Shifts between the "big picture" and the small-but-crucial details

  • Is prepared to roll up their sleeves and work through detailed issues

Manages projects

  • Ensures all appropriate tools are completed and used effectively (e.g., charter, Gantt chart, status updates)


  • Actively communicates with project sponsors and stakeholders

  • Establishes regular points of communication

  • Manages sponsor and stakeholders expectations

Delivers the expected results

  • Performs root cause analysis on project shortfalls and takes corrective action as necessary

  • Applies QMS principles and tools toward a variety of small to medium projects as well as other necessary skills, such as:

    • Identifying root causes of issues and designing solutions that address them

    • Defining, monitoring, and controlling processes

    • Understanding (internal/ external) customer needs and designing solutions around them

    • Identifying the impacts from change and developing proactive change plans

  • Supports various teams to achieve their goals by facilitating on-site workshops, rapid continuous improvement events, and providing ongoing guidance or consultation

  • Coaches other employees on the use of various tools, concepts and practices foundational to QMS in order for Quest Diagnostics employees to build self-sufficiency, sustainability and scalability

Qualifications/ Job Requirements

  1. Demonstrated experience (1 to 3 years) of leading projects from initiation to completion

  2. Demonstrated experience facilitating discussions or workshops

  3. Some experience in continuous improvement

  4. Demonstrated experience with process management

  5. Basic knowledge of VOC tools

  6. General knowledge of Hoshin and breakthrough planning

  7. Some experience leading changes

  8. Effective written and verbal communication skills across multiple formats:  formal presentations, meetings, conference calls, e-mails, and memos 

  9. Demonstrated data analysis skills

  10. Demonstrated ability to develop strong relationships with others

  11. Ability to handle multiple projects simultaneously

  12. Comfortable using Microsoft Word, Excel, and PowerPoint (MS Access is a plus)

Additional Duties

  • Participation in Communities of Practice

  • Leading of QMS training classes

  • Documentation of business processes

  • Completion of required continued learning


Training and Education

  • Associates degree required

  • Bachelor’s degree preferred

  • Formal training in project management or continuous improvement methodologies (e.g., Six Sigma, Total Quality Management, Lean, Theory of Constraints) desired


Provided Training (to be completed within 6 months of entering into the role)

  • QMS “Core Practitioner Training” (internally provided) which includes:

    • Customer Insights training

    • Process Management training

    • Continuous Improvement

    • Project Management training

    • Change Management training

    •  Other (e.g., Influencing without Authority, Vertical and Horizontal Logic, Writing Business Cases)


Skills and Behaviors Critical for Success in the Role

  • Problem solving skills

  • Verbal communication skills

  • Written communication skills

  • Interpersonal skills

  • Decision making skills

  • Planning and organization skills

  • Results-oriented

  • Creative

  • Persistent

  • Composed

  • Able to learn new concepts rapidly



  • 0-25% travel expected (expectations shown are targeted ranges; actual travel required will vary by project and can exceed or go below targeted amounts)

  • Some evening work hours may be required, depending on project needs


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