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Physician Account Manager - Tucker, GA in Tucker, GA at Quest Diagnostics

Date Posted: 1/19/2019

Job Snapshot

  • Employee Type:
  • Location:
    Tucker, GA
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

The Physician Account Manager is responsible for driving
territory growth and profitability through providing service and the resolution of issues in support of several sales territories; the Physician Account Manager does not have call point ownership on any of the accounts within the geography; close cooperation with physician account executives is essential to support the collaborative selling model.

January 1, 2019, Quest will be an in-network, national lab provider for
UnitedHealthcare. We’ll also continue as a preferred national lab provider for
Aetna, making us an in-network lab for virtually all national, regional,
and local health insurers in the US.

• Manage accounts through ongoing business reviews of service, logistics and supplies  to identify customer needs
• Ensure customer retention by maintaining relationships with current accounts
• Drive growth in their assigned Key Accounts
• Identification and pursuit of up-selling and cross-selling opportunities in
cooperation with Physician Account Executives or “Specialty” Account Executives
• Partner with Physician Account Executive to resolve account specific service issues
• Partner with Customer Solutions Group to facilitate, prioritize and resolve customer service issues
• Escalate service issue non-resolution as appropriate
• Leverage all tools and resources (including  data, sales portal, target lists; Marketing Department, Laboratory resources, and regional resources as needed)
• Provide continuing education to the customer on new technologies and laboratory testing
• Ensure compliance with company polices and government regulations
• Complete all administrative tasks thoroughly and promptly
• Follow up communications with Physician Account Executives and customers

• Bachelor’s degree in Business, Marketing or Life Sciences.

• Knowledge of Healthcare Industry and general economics of business.
• Ability to develop and sustain strong customer relationships; strong planning and organizational skills
• Excellent oral and written communication and presentation skills
• Solid PC skill including Microsoft Software.

• Three to four years of experience in sales or with account ownership

Special Requirements:
• Candidate must have residency in close proximity of territory.
• A valid driver’s license. 
• A motor vehicle record in good standing.
• Must be able to travel to training for extended periods of time (2-3 weeks) in residence.