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M/Cache Support Engineer I, virtual in Norristown, PA at Quest Diagnostics

Date Posted: 2/13/2019

Job Snapshot

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Job Description

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At Quest, we are on a continuous journey of discovery and development. It’s this attitude that has made us an industry leader and the #1 Diagnostic Lab in the US. For those joining us, we offer exciting and fast moving career opportunities where you can affect change at a rate unheard of in many organizations of our size and scope. While we invest in and develop technology to drive our innovations, our ongoing success relies on our people.

As an M/Cache Support Engineer you will work for the world leader in the industry, with a career where you will have the opportunity to collaborate and affect change while expanding your leadership skills and technical knowledge. You can make a real impact in a market that is growing and developing.

This is a virtual/remote/work from home position. The selected candidate can work anywhere in the United States.

M/Cache Support Engineer – the role

The M/Cache Support Engineer will monitor tickets for severity and impact; provide software support for existing Laboratory applications; troubleshoot and analyze problems and requirements; research and design short-term and long-term solutions; monitor issues for trends, and convert tickets to projects when required; develop and execute unit, system, and user acceptance test plans; develop functional and design specifications; manage support tickets and projects to completion. This professional will continually drive software improvements and ensure seamless support of our customers.

Job responsibilities

  • Respond to issues in accordance with established Standard Operating Procedures and Service Level Agreements

  • Communicate proactively with Business Units to assess issues and provide periodic  status updates, both  short-term and long-term

  • Perform assessment analysis to identify scope of problems and escalate recurring issues to management

  • Support Problem Management calls; provide technical skills to research issues as required and participate on escalations and issue resolution teams to address chronic, priority issues

  • Proactively monitor Business Unit error logs and resolve issues as required

  • Analyze issues by performing root cause analysis; research and design short-term and long-term solutions

  • Maintain proficiency in Q-Suite product expertise and serve as an internal consultant in multiple Q-Suite applications and functionalities

  • Keep abreast of the new Quest Diagnostics technologies and organizational impact

  • Demonstrate ability to communicate effectively with all levels, including customers, technical personnel and management.

  • Communicate effectively with all levels, including customers, technical personnel and management.

To qualify, the ideal candidate will have the following skills and experience: 

  • 3+ years of customer service experience

  • 5+ years of M/Cache development experience

  • Bachelor’s degree in Computer Science/Information Systems or related field, or equivalent combination of education and work experience

  • Excellent program debugging and proficiency in troubleshooting production issues

  • Excellent interpersonal and communication skills

  • Excellent organizational, time management, customer service, prioritization and multi-tasking skills

  • Knowledge of and proficiency in the software development lifecycle phases, project management, process management and change management

Additional preferred experience

  • Healthcare software development experience

  • 2+ years of Object-oriented development

  • Knowledge of Laboratory Information Systems

  • Development of software solutions utilizing a variety of programming languages including M/Cache, JAVA, SQL, Angular JS,etc

Please note: this position will require rotational weekend/holiday support on an on-call basis, as required. The selected candidate must be available to work this rotational on-call schedule.

Apply Today


Join us for competitive benefits and development opportunities in a progressive and supportive environment. Help us improve our service, and the experiences of our patients and colleagues. Work with us and together we can be better.

Your Quest career. Seek it out.




All requirements are subject to possible modifications to reasonably accommodate individuals with disabilities. Quest Diagnostics is an Equal Opportunity Employer: Women / Minorities / Veterans / Disabled / Sexual Orientation / Gender Identity.