Client Service Representative Tech II
Lewisville, Texas
At a glance
Every day, our team of compassionate and collaborative people use their talents and experience to move the healthcare industry forward. By joining us in a Customer and Client Services role, you’ll have a vital part to play in creating positive change by strengthening and growing our internal and external customer relationships. In turn, we can offer you the chance to grow professionally through our learning and development opportunities, tuition reimbursement, and so much more.
“So the best part of my job working at Quest Diagnostics would have to be knowing that I’m contributing to someone’s well-being.”
- Carlos Castro, Customer Care Representative
Success profile
What makes a successful candidate? See if you have what it takes.
- Collaborative
- Compassionate
- Curious
- Proactive
- Problem solver
- Relationship expertise
See how your career can grow
At Quest, we invest in our people by offering ongoing training and development courses that cater to the wide variety of jobs at our organization. You can move easily across our company and take on more challenges based on your strengths and interests. All employees can work in many different departments and we like to promote from within. Here is just one example of a career path you can take.
- Client Service Representative Client Service Representative
- Sr. Client Service Representative Sr. Client Service Representative
- Client Service Group Lead or Trainer Client Service Group Lead or Trainer
- Client Service Supervisor Client Service Supervisor
- Additional Advancement Opportunities Additional Advancement Opportunities
Job Details
Client Service Representative Tech II - Lewisville, TX - Monday to Friday 8:00AM-5:00PM
The Client Service Representative Tech II works closely with ordering providers, regional laboratories, and commercial team to ensure successful on-boarding and on-going client service satisfaction.
Essential Duties
Commercial Team support will include the following:
Assist with on-boarding for accounts.
Assist with service resolution internally to support Commercial Team.
Assist with administrative tasks for Commercial Team with daily, weekly and monthly metrics and reporting.
Client support will include the following:
Manage assigned orders to ensure timely receipt specimen.
Support the Solid Tumor/ Oncology hotline.
Interact with customers via telephone/e-mail to ensure the account is serviced properly.
Resolve customer issues, including complaints, orders, shipments, and lead times.
Respond to client questions, investigate, and communicate appropriate answers.
Keep Commercial Team informed of site status and communicate and/or escalate any issues in a timely manner.
Escalate service issues or enhancement opportunities to management.
Monitor account activity and determine ways the company can add value and expand relationship with the client.
Laboratory support will include the following:
Record keeping of all incoming specimens in CRM.
Keep client informed of status of testing or testing delays.
Working with internal stakeholders to ensure seamless experience for our providers.
Limited handling of Blood specimens for our new oncology offering.
Order entry for solid tumor specimens.
Return of specimen to original owner.
Education / Experience:
High School Diploma with a minimum 1-year experience in customer service/client service.
(Preferred) 1-year experience in a medical laboratory or medical environment or equivalent combination of education and experience.
High degree of empathy for patients.
Excellent oral and written communication skills.
Ability to work independently.
Strong problem-solving skills.
Understands OSHA guidelines for handling hazardous biological and chemical materials.
Quest Diagnostics honors our service members and encourages veterans to apply.
While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.
2024-61126
Culture
We’ve built a welcoming, inclusive workplace where people are inspired to learn, develop, and progress in their careers. There’s stability, so you can explore many career paths in one field. There’s flexibility, helping you to build a fulfilling life and rewarding career. There’s training and development to align your work with your business success. No wonder there’s more to discover at Quest.
Learn moreBenefits
We’re committed to helping our people live a healthier lifestyle. One way we do this is by offering a comprehensive total rewards package, so you can take care of yourself and the ones you love. Find out how our benefits provide you with everything you need to thrive—now and in the future.
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Medical, supplemental health, dental, and vision
From medical, dental, and vision coverage plans designed to meet your needs, to supplemental health plans for an additional layer of financial protection, you can rest assured that your health is high on our agenda.
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Annual incentive plans
All eligible employees are invited to participate in our success in our annual incentive bonus plan payout.
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Virtual work options
Quest Virtual Model allows eligible Quest employees to work either a hybrid schedule (two to three days from home per workweek), a near-site schedule (primarily from home with occasional work in a Quest office), or fully remote. Decisions are made on a case-by-case basis with the employee’s manager and HR Business Partner.
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Quest Diagnostics is an equal employment opportunity employer. Our policy is to recruit, hire and promote qualified individuals without regard to race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity, or any other status protected by state or local law. Quest Diagnostics observes minimum age requirements established by federal, state and/or local laws, and will ask an applicant for verification when deemed necessary.