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Incentive Compensation Analyst - Collegeville, PA in Collegville, PA at Quest Diagnostics

Date Posted: 2/16/2019

Job Snapshot

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Job Description

We Provide Solutions.  Patients and Physicians rely on our diagnostic testing, information and services to help them make better healthcare decisions. These are often serious decisions with far reaching consequences, and require sensitivity, tact and a clear dedication to service. It’s about providing clarity and hope.

In Sales you will work for the world leader in the industry, with a career where you can expand your skills and knowledge. You’ll have a role where you can act with professionalism, you can inspire colleagues, and you can care about the work we do and the people we serve.

Beginning January 1, 2019, Quest will be an in-network, national lab provider for UnitedHealthcare. We’ll also continue as a preferred national lab provider for Aetna, making us an in-network lab for virtually all national, regional, and local health insurers in the US.

At Quest, our Sales Teams are often the public face of our organization. As a result we make every effort to support and develop their skills. Working across a strong customer base, you’ll find you have the flexibility and autonomy to structure your days while having the confidence that comes from promoting a well-recognized and trusted brand. With lots of opportunities for repeat business and referrals, we also offer outstanding support, plus great pay and benefits.


  • Regional point of contact executing on all sales compensation plan deliverables designed to incent the commercial sales force to drive sales performance to exceed strategic growth goals
  • Partners with the Regional Commercial and Finance organizations to ensure accurate and timely compensation payments and reports are delivered in strict adherence to company policy and auditing controls
  • Support analytical demands of the Commercial team related to sales compensation
  • Develop best practice and process improvements related to incentive compensation policies, processes and problem resolution
  • Partner with Commercial Operations Sales Deployment team to ensure changes to sales structure are implemented to support sales compensation


  • Partner with regional commercial management and sales representatives as the incentive compensation SPOC supporting all incentive compensation deliverables
  • Analysis, review and payment of regional quarterly compensation earned, ensuring compliance with corporate policies. 
  • Problem resolution, researching compensation data elements, metric calculations, and reporting discrepancies
  • Collaborate with commercial team’s leadership to implement annual, quarterly and monthly changes to budgets. 
  • Manages and implements other sales effecting adjustments as needed
  • Contributes on incentive compensation training materials and partners with Training team to develop programs and approaches to the commercial team on all areas related to incentive compensation policy, procedures and reports.
  • Drives process improvement changes that are implemented at the Commercial sales level to improve efficiencies for the sales force and the sales compensation team
  • Support Commercial or regional special incentives and ad hoc analysis as needed

 Accountabilities / Metrics:

  • Accurate execution of sales compensation plan design and payments
  • Revenue realized due to improved sales force performance
  • Sales Satisfaction Survey Score Improvement
  • Reduction in Sales Turnover
  • Improvement in sales force efficiency
  • Cost savings due to process improvements


  • Critical Know How and Skill – Selection Criteria
  • Hard Skills
  • Ability to effectively communicate from sales rep to regional VP
  • Proficient analytical skills
  • Demonstrated ability to successfully manage multiple projects under tight deadlines
  • Problem resolution skills with ability to drive to root cause
  • Thorough understanding of the Sales cycle in a healthcare delivery environment
  • Soft Skills (Lominger Competencies)
  • Drive for Results
  • Communication and partnering
  • Priority Setting
  • Organizing
  • Planning
  • Presentation skills
  • Innovative thinking     


  • Sales Performance Management – sales incentives, operations or sales support, 3+ years
  • Proficient with access, excel and relational databases
  • Experience with automated technology solutions
  • Bachelor’s degree in business or finance preferred