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Director, Medical Operations and Quality Processes in San Juan Capistrano, CA at Quest Diagnostics

Date Posted: 1/12/2019

Job Snapshot

Job Description

  • Proactively partners with Chief Laboratory Officer and other members of Medical Operations and Quality (MOQ), Laboratory Directors and QA Managers, and objective measures (metrics, RQIs and audits) to initiate and execute projects with enterprise-wide focus to improve existing Quality Systems and Processes
  • Directs the creation of Medical Quality SOPs, Guidelines, Training Documents and similar tools to improve and foster best practice quality processes
  • Understands and oversees training of employees on the databases and software applications relevant to best practice quality processes or regulatory requirements
  • Participates and advises on MOQ related project improvement teams that are developing new databases and software applications
  • Collaborates periodically with the Medical Quality Assessments team to review effectiveness of CAPAs and need for quality process improvements


  • Bachelor’s Degree in a Life Science or related field required. Master’s degree preferred
  • Qualification as General Laboratory Supervisor as defined by CLIA ’88 - desired
  • Certification by American Society for Clinical Pathology Board of Registry (ASCP) – desired
  • Certification by American Society for Quality (ASQ) -desired
  • At least 10 years successful employment in a Quality Assurance role - Preferred
  • Experience with Quality Assurance, statistical Quality Control, and laboratory regulations/accreditation requirements - required
  • Experience with managing complex programs with accountability for measured outcomes –
  • Must have 5+ years hands-on experience as a technologist within the clinical and/or anatomic laboratory industry
  • Minimum of 8 years of management experience