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Director, HR Business Partner - Patient Services - West Hills, CA in West Hills, CA at Quest Diagnostics

Date Posted: 4/8/2019

Job Snapshot

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Job Description

Recognized by FORTUNE magazine as one of the “World’s Most Admired Companies,” Quest Diagnostics is the world's leading provider of diagnostic testing, information and services that doctors and patients need to make better healthcare decisions. They are pioneers in developing innovative diagnostic tests and advanced healthcare information technology solutions that help improve patient care.

With corporate headquarters in Secaucus, NJ, Quest Diagnostics is a Fortune 500 company, traded on the New York Stock Exchange and included in the Dow Jones Sustainability World Index. With 2017 revenues of $7.7 Billion, and approximately 42,000 employees and 2,100 patient locations across the US, Quest Diagnostics serves half of the physicians and hospitals in the US with their large variety of products and services. 

The company offers the broadest access to diagnostic testing services through its network of laboratories and patient service centers, and provides interpretive consultation through its extensive medical and scientific staff. Quest Diagnostics also provides services to employers, life insurance companies, other commercial labs, clinics, health plans, government agencies, and organizations involved in clinical trials research.

Approximately 150 million times each year, patients and their physicians rely upon Quest Diagnostics results to make important healthcare decisions.

Quest Diagnostics Healthcare IT solutions connect over 165,000 physicians. Approximately one third of U.S. physicians – and many of the country’s leading hospitals and health systems – relies on Quest Diagnostics healthcare information solutions to foster better patient care and improve their business performance.



  • FORTUNE magazine's "World's Most Admired Companies" list

  • Fortune magazine’s Fortune 500 list

  • Forbes Global 2000

  • Barron’s 500

  • Member of the Dow Jones® Sustainability World Index

  • Consistently named one of the best places to work in U.S. business journal rankings

Diagnostic Testing Services:

Quest Diagnostics is the world’s leading provider of diagnostic testing, information and services that patients and doctors need to make better healthcare decisions. Their services range from routine blood tests — such as total cholesterol, Pap testing and white blood cell count — to complex, gene-based and molecular testing. They perform medical tests that aid in the diagnosis or detection of diseases, measure the progress or recovery from a disease or confirm that an individual is free from disease. In addition, they have specialized expertise in cancer, cardiovascular diseases, infectious diseases, and neurology.



In the $60 Billion and growing US Diagnostic Testing Market, Quest Diagnostics is the leader. Quest Diagnostics’ reputation as a leading innovator, provider of high value, low cost solutions and its financial strength and flexibility make it well positioned to capitalize on the evolving healthcare landscape.

Quest Diagnostics’ long term strategy is to become the undisputed world leader in diagnostic testing, information and services. To drive this profitable growth, Quest Diagnostics plans to leverage capabilities to create differentiation:

  • Deliver Innovative Solutions

  • Leverage their Unparalleled Access and Distribution Network

  • Expand their relationships with large payors and health systems

  • Deliver Superior Patient Experiences

Position Description:

Look for more than answers.  Patients and Physicians rely on our diagnostic testing, information and services to help them make better healthcare decisions. These are often serious decisions with far reaching consequences, and require sensitivity, tact and a clear dedication to service. It’s about providing clarity and hope.

You will work for the world leader in the industry, with a career where you can expand your skills and knowledge. You’ll have a role where you can act with professionalism, you can inspire colleagues, and you can care about the work we do and the people we serve.

At Quest, we are on a continuous journey of discovery and development. It’s this attitude that has made us an industry leader and the #1 Diagnostic Lab in the US. For those joining us, we offer exciting and fast moving career opportunities where you can affect change at a rate unheard of in many organizations of our size and scope. While we invest in and develop technology to drive our innovations, our ongoing success relies on our people.

Vision Statement:

  • Partner to design and implement a sustainable organization that supports growth, quality and productivity by:

  • Driving the People strategy

  • Leveraging human capital to increase organizational capability and service delivery

  • Facilitating employee advocacy and fostering employee engagement


Purpose Statement:

Partners with business/functional leaders to influence the design and execution of the business strategy by providing consultative support and leadership. Translates the business plan into talent and organizational plans and drives for results by building organizational capability and performance.

Key Accountabilities:

Business Relationships

  • Builds relationships with senior level clients. Is a trusted and credible partner who anticipates needs and proactively recommends solutions.

  • Serves as an active member of the senior leadership team in assigned business/function and is able to influence and challenge others at this level

  • Has a solid understanding of current and future business trends, both internal and external

  • Serves as executive coach providing guidance and consultation to leadership

Strategy & Planning

  • Consults with senior leaders to develop and execute business strategy to build organizational capabilities, behaviors, structures and process.  Provides strategic direction and influences at all levels in order to drive implementation of the strategy

  • Translates the business plan into talent and organizational plan (e.g. owns the People Strategy for assigned business to include: organizational re-design, strategic workforce planning, total rewards solutions, succession planning and talent management, organizational development and employee engagement of workforce)

  • Optimizes transformational change efforts by providing consulting support, guidance and a framework for leading and managing change

  • Responsible for succession planning / pipeline to ensure leadership talent in support the business strategy

  • Partners with and influences HR Centers of Excellence and HR Service Center to ensure the business is receiving optimal service and value added programs that are aligned with business strategy.

  • Use outcome based metrics supplied by HR Service Center to identify trends and influence the business


Business Based Outcomes

  • Ensures strong leadership teams in place and plays a key role in recruiting senior level talent

  • Drives toward strong organizational performance as evidenced by business measures such as productivity, quality and service

  • Drives toward optimal culture that facilitates employees’ success. This includes Engagement, Diversity & Inclusion.

  • Drives for high performance work environment that makes the organization a great place to work and delivers results

People Management

  • Manages a team of Field Training and Communications Managers



Incumbent should possess the knowledge, skills and experience usually obtained by:

  • BA/BS in HR or related field; Master’s in HR/MBA or related field preferred

  • SPHR certification strongly preferred

  • Proficiency in MS Office products and HR systems

  • Understanding of state and federal labor laws and regulations, specifically CA

  • Highly developed and effective leadership and strategic influencing skills

  • Ability to work effectively with mid-level to senior members of the organization

  • 10+ years Human Resources experience including 3+ years managing exempt level HR staff.

  • (With Master’s Degree: 8 years, 3+ years managing exempt level HR staff) 


  • Business acumen

  • Strategic agility

  • Drive for results

  • Decision quality

  • Managerial courage

  • Organizational savvy

  • Influencing others

  • Developing direct reports

  • Dealing with ambiguity

About the West Region:


Quest Diagnostics’ West region is comprised of 7 states:  California, Nevada, Idaho, Washington, Oregon, Alaska and Hawaii.

It consists of various locations within these states, including 4 laboratories, 32 logistics hubs, and 882 patient access points. The main laboratory is located in West Hills, CA.

There are approximately 5,000 employees in the West Region. Core functions include laboratory operations, logistics, patient services, specimen management and commercial sales to doctors, hospitals, government agencies and other health care providers.

The Region is one of the Company’s most successful, with annual revenue of over $1.2 billion.