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Connectivity Operations Analyst II - Implementation Coordinator - Teterboro in Teterboro, NJ at Quest Diagnostics

Date Posted: 2/4/2019

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Teterboro, NJ
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    2/4/2019

Job Description

Work Schedule: Monday - Friday 8am-5pm

Look for more than answers.  Patients and Physicians rely on our diagnostic testing, information and services to help them make better healthcare decisions. These are often serious decisions with far reaching consequences, and require sensitivity, tact and a clear dedication to service. It’s about providing clarity and hope.

You will work for the world leader in the industry, with a career where you can expand your skills and knowledge. You’ll have a role where you can act with professionalism, you can inspire colleagues, and you can care about the work we do and the people we serve.

At Quest, we are on a continuous journey of discovery and development. It’s this attitude that has made us an industry leader and the #1 Diagnostic Lab in the US. For those joining us, we offer exciting and fast moving career opportunities where you can affect change at a rate unheard of in many organizations of our size and scope. While we invest in and develop technology to drive our innovations, our ongoing success relies on our people.

JOB RESPONSIBILITIES:

  1. Coordinates interaction between Sales, Client, Vendors and Quest Diagnostics Client Systems Team. Service requests may involve installation, training, upgrade, relocation or removal of the connectivity products.
  2. Leads the timely installation and service of Quest Diagnostics connectivity products in Client offices.
  3. Managing the timely installation, training, upgrade, relocation or removal of the products Coordination and implementation of: o Phone, DSL Cable-modem communications and Cabling
  4. Preparation and performance of ASCII downloads
  5. Ensuring patient historical results are available to client where possible
  6. Working with Dispatchers and others to schedule installation events.
  7. Single Point of Contact with Client and Sales for status of installation and service
  8. Follow up with clients to ensure satisfaction with installation and training.
  9. Communication with Client, Sales Representatives, Vendors, Hardware Preparation Team, Installers, Bridge team members and Help Desk Analysts
  10. Conduct a phone survey with the client to identify best Care 360 product for the Client Ensuring accurate and complete paperwork for Installers
  11. Performing post-installation survey to ensure quality.
  12. Effective verbal and written communications with technical and non-technical individuals Qualifications.

JOB REQUIREMENTS:

  • Strong commitment to customer satisfaction through teamwork.
  • Experience with Web based applications required
  • Experience with Care 360 application desired
  • Excellent written and verbal communication skills
  • Excellent interpersonal skills
  • Excellent administrative type time management, follow-up and organizational skills
  • Experience in troubleshooting technology related issues
  • A combination of Information Technology, Customer Service and Project Management skills, or equivalent training A+ certification desirable
  • Basic Networking knowledge required
  • Be available for travel to client sites, including overnight and outside business hours, as required In addition, the Sr. Level position requires: Experience in leading teams in successful projects.
  • In-Depth experience in troubleshooting, and problem management.

[All requirements are subject to possible modifications to reasonably accommodate individuals with disabilities.]