Senior Program Manager (Customer Solutions Management and Integration Management)

This position will lead a variety of large projects or programs supporting the business development aspect of the business.  This position will be responsible to organize, plan, and execute projects while working within restraints like budgets and schedules. Primary responsibilities will include leading teams, defining goals, creating measures, communicating with stakeholders, and seeing a project through to its closure.

Project certification is strongly encouraged, as primary function will be leading cross functional teams to deliver successfully.  In addition, Quest Management System (QMS) principles and tools should be applied to ensure Quest Diagnostics processes are efficient and effective in the delivery of its services, solutions, and processes while improving customer and employee satisfaction.

The position is Remote to the Tri state area. (NY/ NJ/ PA)

• Leads projects and working teams to effectively initiate, plan, execute, monitor, and close projects  
  • Leads projects 
    • Leads projects through issues, roadblocks, and problems 
    • Acts as a change agent to drive teams toward success 
    • Guides team members to perform through issues and constraints 
  • Owns projects 
    • Owns the timeline, budget, resource constraints, and deliverables/results 
    • Shifts between the big picture and the small-but-crucial details 
    • Is prepared to roll up their sleeves and work through detailed issues 
  • Manages projects 
    • Ensures all appropriate tools are completed and used effectively (e.g., charter, Gantt chart, status updates) 
  • Communicates 
    • Actively communicates with project sponsors and stakeholders 
    • Establishes regular points of communication 
    • Manages sponsor and stakeholders expectations 
  • Delivers the expected results 
    • Performs root cause analysis on project shortfalls and takes corrective action as necessary 
• Applies project management tools and techniques, as well as other QMS principles and tools, toward a variety of large, and likely inter-related, projects 
• Establishes and leads programs comprised of multiple projects, including designing how information is rolled up and cascaded down, operating rhythms and mechanisms, and tracking against the integrated set of milestones and deliverables 
• Coaches other employees on the use of various tools, concepts and practices foundational to QMS in order for Quest Diagnostics employees to build self-sufficiency, sustainability and scalability  
• Active effort toward obtaining a PMP certification administered by the Project Management Institute (PMI) required 
• Participates in Communities of Practice 
• Leads QMS training classes 
• Documents business processes 
• Completes required continued learning 

Required Work Experience:  

• Demonstrated experience leading large or complex projects with multiple workstreams from initiation to completion (7-10 years experience)

Preferred Work Experience:  

• Experience supporting Intergration Management, Mergers and Acquistions, Customer Solutions Management in Health Care Sector desired

Physical and Mental Requirements:  

• The normal performance of duties may require lifting and carrying objects 
• Frequent walking and/or standing.  

Knowledge:  

• Demonstrated experience facilitating discussions or workshops  
• Demonstrated ability to develop strong relationships with others 
• Demonstrated experience leading changes 
• Demonstrated ability to influence business leaders 
• Some experience with process management 
• Basic knowledge of VOC tools 
• General knowledge of Hoshin and breakthrough planning 

Skills:  

• Demonstrated data analysis skills 
• Problem solving skills 
• Effective written and verbal communication skills across multiple formats:  formal presentations, meetings, conference calls, e-mails, and memos   
• Skilled in Microsoft Word, Excel, PowerPoint, and Project 
• Interpersonal skills 
• Decision making skills 
• Planning and organization skills 
• Negotiation skills 
• Results-oriented  
• Creative 
• Persistent 
• Composed 
• Able to learn new concepts rapidly 
• Able to work independently with little supervision 

EDUCATION
Bachelor’s Degree(Required)

LICENSECERTIFICATIONS
Formal training in project management or continuous improvement methodologies (e.g., Six Sigma, Total Quality Management, Lean, Theory of Constraints)
PMI Project Management Professional (PMP) preferred 
QMS Diamond Level Core Practitioner Training (internally provided - completed within 18 months of entering into the role) (preferred)

While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies.Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.