Sr. Health Advisor (Research)
Birmingham, Alabama
At a glance
Every day, our team of compassionate and collaborative people use their talents and experience to move the healthcare industry forward. By joining us in a Customer and Client Services role, you’ll have a vital part to play in creating positive change by strengthening and growing our internal and external customer relationships. In turn, we can offer you the chance to grow professionally through our learning and development opportunities, tuition reimbursement, and so much more.
“So the best part of my job working at Quest Diagnostics would have to be knowing that I’m contributing to someone’s well-being.”
- Carlos Castro, Customer Care Representative
Success profile
What makes a successful candidate? See if you have what it takes.
- Collaborative
- Compassionate
- Curious
- Proactive
- Problem solver
- Relationship expertise
See how your career can grow
At Quest, we invest in our people by offering ongoing training and development courses that cater to the wide variety of jobs at our organization. You can move easily across our company and take on more challenges based on your strengths and interests. All employees can work in many different departments and we like to promote from within. Here is just one example of a career path you can take.
- Client Service Representative Client Service Representative
- Sr. Client Service Representative Sr. Client Service Representative
- Client Service Group Lead or Trainer Client Service Group Lead or Trainer
- Client Service Supervisor Client Service Supervisor
- Additional Advancement Opportunities Additional Advancement Opportunities
Job Details
Health Advisor Senior - Birmingham, AL - Monday to Friday 8:00AM-5:00PM
To work in a collaborative effort with Supervisor to coach and encourage the work and progress of your team, establishing rapport and focusing on strengths building, mentoring health advisors on your team and being the first line of defense for any day-to-day questions. Being the team liaison by connecting the team with other departments by relaying updates, input and insight to the Supervisor.
- Reviewing content in respective therapeutic areas and testing new features and reporting functionalities as needed
- Supporting research and development for any new projects
- Daily
- Administrative Tasks
- Effective managing a cohort of members at capacity
- Using Jira to encourage follow-up, process tracking
- Daily scanning of communication channels and keeping up to date with company information - slack, weekly department meetings
- Learning & Development - N/A
- Performance Review - N/A
- Quality Assurance - N/A
- Administrative Tasks
- Weekly
- Administrative Tasks - N/A
- Learning & Development
- Be able to lead sections of team meetings with Supervisor present.
- Incorporate Micro Lessons
- Performance Review
- Call Reviews for each team member with scorecard and feedback
- Working with HA’s on coaching quality
- Incorporate feedback from scorecards, QA notes, training team report cards
- Quality Assurance - N/A
- Monthly
- Administrative Tasks - N/A
- Learning & Development
- Work with Supervisor on 30/60/90 day action plan for team members
- Performance Review - N/A
- Quality Assurance - N/A
- Yearly - N/A
QUALIFICATIONS
Required Minimum Qualifications:
- Bachelor’s degree (Master’s preferred)
- Working knowledge of Word, Excel, Google Products and Outlook
- Minimum of 1 year in a Health Advisor role
- Have completed the NBHWC training program and awaiting to sit for the certification.
- Full Knowledge of product base and experience (cross trained) in NonWhite Label or White Label Products
- Clear use of the English language in written and oral communication
- Ability to multitask, meet deadlines and tend to large amounts of detail
- Excellent teamwork skills
- Excellent problem-solving capabilities
- Strong client service orientation
Physical and Mental Requirements
N/A
Technical /Job Specific Knowledge
N/A
Preferred Position Requirements:
- Managerial skills/experience or mentoring experience preferred
- Proficient with Litmos, Google Products, Salesforce, and virtual meeting software
- Ability to learn new technological skills quickly
- Detail-oriented
- Ability to meet deadlines
- Problem-solving capabilities
Skills:
Clear use of English language in written and oral communications
EDUCATION
Bachelor’s Degree(Required)
Master’s Degree
LICENSECERTIFICATIONS
AIDT Leadership Skills Training(Required)
NBC-HWC Certification
NBC-HWC Program (Required)
Quest Diagnostics honors our service members and encourages veterans to apply.
While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.
2024-60037
Culture
We’ve built a welcoming, inclusive workplace where people are inspired to learn, develop, and progress in their careers. There’s stability, so you can explore many career paths in one field. There’s flexibility, helping you to build a fulfilling life and rewarding career. There’s training and development to align your work with your business success. No wonder there’s more to discover at Quest.
Learn moreBenefits
We’re committed to helping our people live a healthier lifestyle. One way we do this is by offering a comprehensive total rewards package, so you can take care of yourself and the ones you love. Find out how our benefits provide you with everything you need to thrive—now and in the future.
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Medical, supplemental health, dental, and vision
From medical, dental, and vision coverage plans designed to meet your needs, to supplemental health plans for an additional layer of financial protection, you can rest assured that your health is high on our agenda.
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Annual incentive plans
All eligible employees are invited to participate in our success in our annual incentive bonus plan payout.
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Virtual work options
Quest Virtual Model allows eligible Quest employees to work either a hybrid schedule (two to three days from home per workweek), a near-site schedule (primarily from home with occasional work in a Quest office), or fully remote. Decisions are made on a case-by-case basis with the employee’s manager and HR Business Partner.
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Quest Diagnostics is an equal employment opportunity employer. Our policy is to recruit, hire and promote qualified individuals without regard to race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity, or any other status protected by state or local law. Quest Diagnostics observes minimum age requirements established by federal, state and/or local laws, and will ask an applicant for verification when deemed necessary.