Health Advisor Associate
Birmingham, Alabama
At a glance
Every day, our team of compassionate and collaborative people use their talents and experience to move the healthcare industry forward. By joining us in a Customer and Client Services role, you’ll have a vital part to play in creating positive change by strengthening and growing our internal and external customer relationships. In turn, we can offer you the chance to grow professionally through our learning and development opportunities, tuition reimbursement, and so much more.
“So the best part of my job working at Quest Diagnostics would have to be knowing that I’m contributing to someone’s well-being.”
- Carlos Castro, Customer Care Representative
Success profile
What makes a successful candidate? See if you have what it takes.
- Collaborative
- Compassionate
- Curious
- Proactive
- Problem solver
- Relationship expertise
See how your career can grow
At Quest, we invest in our people by offering ongoing training and development courses that cater to the wide variety of jobs at our organization. You can move easily across our company and take on more challenges based on your strengths and interests. All employees can work in many different departments and we like to promote from within. Here is just one example of a career path you can take.
- Client Service Representative Client Service Representative
- Sr. Client Service Representative Sr. Client Service Representative
- Client Service Group Lead or Trainer Client Service Group Lead or Trainer
- Client Service Supervisor Client Service Supervisor
- Additional Advancement Opportunities Additional Advancement Opportunities
Job Details
Health Advisor Associate - Birmingham, AL - Monday - Friday (3) 8:00AM-5:00PM, (1) 8:00AM-8:00PM, (1) 11:00AM-5:00PM
This position works with other Health Advisors to solve problems and help identify effective solutions to healthcare barriers for patients.
- Coaches members and provides an empathetic, non-judgmental environment to identify effective solutions to healthcare barriers.
- Works telephonically/electronically with members to manage their chronic condition
- Interface with member profile and data within Salesforce
- Develop rapport and relationships with individuals to increase self-efficacy
- Identify and solve barriers to individual’s health management
- Provide an above and beyond experience assisting members in locating various services, physicians, or resources
- Monitor data reported directly by members to create a personalized improvement
- Use KPIs to assess work performance
- Utilize strengths and interests to work on various projects within the company
- Being a champion for quality and continuous improvement
QUALIFICATIONS
Required Work Experience:
N/A
Preferred Work Experience:
N/A
Physical and Mental Requirements:
N/A
Knowledge:
N/A
Skills:
- Excellent problem-solving capabilities
- Excellent teamwork skills
- Proficiency in some of the following (not all are expected):
- Customer service
- One-on-one education/coaching
- Working knowledge of healthcare systems
- Prior experience with chronic condition management preferred
- Experience with patient communication in healthcare setting
- Hunger to learn and improve through professional development, continuing education opportunities, and national health coach training
- Ownership mentality
- Immigration or work visa sponsorship will not be provided
EDUCATION
Bachelor’s Degree(Required)
Master’s Degree
LICENSECERTIFICATIONS
Quest Diagnostics honors our service members and encourages veterans to apply.
While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.
2024-61054
Culture
We’ve built a welcoming, inclusive workplace where people are inspired to learn, develop, and progress in their careers. There’s stability, so you can explore many career paths in one field. There’s flexibility, helping you to build a fulfilling life and rewarding career. There’s training and development to align your work with your business success. No wonder there’s more to discover at Quest.
Learn moreBenefits
We’re committed to helping our people live a healthier lifestyle. One way we do this is by offering a comprehensive total rewards package, so you can take care of yourself and the ones you love. Find out how our benefits provide you with everything you need to thrive—now and in the future.
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Medical, supplemental health, dental, and vision
From medical, dental, and vision coverage plans designed to meet your needs, to supplemental health plans for an additional layer of financial protection, you can rest assured that your health is high on our agenda.
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Annual incentive plans
All eligible employees are invited to participate in our success in our annual incentive bonus plan payout.
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Virtual work options
Quest Virtual Model allows eligible Quest employees to work either a hybrid schedule (two to three days from home per workweek), a near-site schedule (primarily from home with occasional work in a Quest office), or fully remote. Decisions are made on a case-by-case basis with the employee’s manager and HR Business Partner.
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Quest Diagnostics is an equal employment opportunity employer. Our policy is to recruit, hire and promote qualified individuals without regard to race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity, or any other status protected by state or local law. Quest Diagnostics observes minimum age requirements established by federal, state and/or local laws, and will ask an applicant for verification when deemed necessary.