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Associate Connectivity Operations Analyst, location flexible in Mason, OH at Quest Diagnostics

Date Posted: 2/5/2019

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Mason, OH
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    2/5/2019

Job Description

Look for more than answers.

Patients and Physicians rely on our diagnostic testing, information and services to help them make better healthcare decisions. These are often serious decisions with far reaching consequences, and require sensitivity, tact and a clear dedication to service. It’s about providing clarity and hope.

As an Associate Connectivity Operations you will work for the world leader in the industry, with a career where you will have the opportunity to collaborate and affect change while expanding your leadership skills and technical knowledge. You can make a real impact in a market that is growing and developing.

We would like someone to work from a Quest location or a Quest Patient Service Center at least 3x a week, with the other time working remotely.

Associate Connectivity Operations Analyst, the role:

The Associate Connectivity Operations Analyst is responsible for the management of various Connectivity related Tier 3 support activities, such as enrollment/credentialing for all Quanum Product Suite and Professional Services offerings,  configuration of third party EHR Interfaces, Quanum security administration and User Acceptance Testing for multiple software applications. This role requires coordination with internal and external customers and Business partners, including Sales, 3rd Party Vendors, Legal/Security and other IT organizations within Quest Diagnostics. 

Job responsibilities:

  • Conducts the enrollment/credentialing process, and support for all business segments, conversions, integrations, and migration projects for Quanum Product Suite and Professional Services offerings to ensure smooth transition and favorable assimilation into Quest Diagnostics.

  • Performs setup, maintenance and trouble-shooting for internal and external client requests across multiple software applications with varying degrees of complexity

  • Manages Tier 3 support queues through caseload management enabling seamless and efficient pre-implementation and post-implementation actions to ensure a positive Customer Experience

  • Responsible for trouble-shooting, researching and providing support for multiple software applications with varying degrees of complexity

  • Educates and provides requirements to internal and external customers around Quanum Product Suite and Professional Services products and their various configuration options

  • Follows up on individual requests by all Quest business partners, external customers, and any others requiring assistance with Enrollment processes and configuration

  • Performs Security Administrator tasks for the Quanum suite of products, ensuring compliance for Quest Diagnostics employees. Including; run and maintain monthly security audits ensuring compliance for Quest Diagnostics employees. As well as participate in all Quanum employee security audit initiatives, including twice yearly company audits as well as internal and external security audits

  • Participates in User Acceptance Testing to test and troubleshoot enhancements for all Quanum suite of products in preparation for releases and patch software updates

  • Ensures standard processes and requirements are adhered to and meet all requirements to drive efficient and automated processes

  • Identifies opportunities to improve internal/external process to reduce turnaround time while providing excellent customer service

  • Conducts training with business partners on process changes and/or rollouts as new procedures are implemented.

  • Participates in the development and execution of training for internal staff in support of application and process updates

  • Manages the Quanum EHR pre and post implementation process, including: contract administration, project requirements, project configuration and Tier 3 support

  • Provides Quanum EHR project requirement guidance and feedback to various stakeholders in preparation for submitting new projects

  • Provides Tier 3 support and work directly with internal and external customers for follow up with specific contracts, configuration options, documentation and clarification

  • Serves as an escalation point of contact for all Quanum EHR pre-implementation related projects and initiatives for all departmental partners

To qualify, the ideal candidate will have the following skills and experience: 

  • Bachelor’s degree, or equivalent experience; 0-2 years of relevant experience may be substituted for education.

  • A combination of Information Technology, Customer Service and Project Management skills, or equivalent training.

  • Team focused; strong commitment to customer satisfaction through teamwork.

  • Demonstrated success in working in a collaborative environment and reach team objectives

  • Process-orientated individual, highly organized and able to coordinate multiple processes simultaneously.

  • Position requires excellent written and verbal communication, and presentation skills.

  • Excellent interpersonal skills.

  • Excellent administrative time management, follow-up and organizational skills.

  • Experience in troubleshooting technology related issues.

  • Proficient desktop skills including Excel, Word, Access, Internet etc.

  • Strong peer level leadership with an ability to lead and execute complex projects and tasks.

  • Strong customer management skills and take accountability for actions while working to promote the interests of the team and Quest Diagnostics.

Apply Today

Join us for competitive benefits and development opportunities in a progressive and supportive environment. Help us improve our service, and the experiences of our patients and colleagues. Work with us and together we can be better.

Your Quest career. Seek it out.

All requirements are subject to possible modifications to reasonably accommodate individuals with disabilities. Quest Diagnostics is an Equal Opportunity Employer: Women / Minorities / Veterans / Disabled / Sexual Orientation / Gender Identity. *cb*