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Analyst, Field Ops/Logistic Sr - Tampa, FL req19962 in Tampa, FL at Quest Diagnostics

Date Posted: 2/8/2019

Job Snapshot

  • Employee Type:
  • Location:
    Tampa, FL
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Schedule: Monday - Friday 8:00 am to 5:00 pm

Know that there are people behind the data.  Patients and Physicians rely on our diagnostic testing, information and services to help them make better healthcare decisions. These are often serious decisions with far reaching consequences, and require sensitivity, tact and a clear dedication to service. It’s about providing clarity and hope.

In Logistics you will work for the world leader in the industry, with a career where you can expand your skills and knowledge. You’ll have a role where you can act with professionalism, you can inspire colleagues, and you can care about the work we do and the people we serve.

At Quest, our Logistics personnel are critical to the people we serve – your fast, safe and efficient transportation is an important step in diagnoses and treatment. As a career, it offers variety and a certain amount of independent working – with the added bonus of meeting and dealing with a variety of people in your day. Joining a diverse team, a Logistics role can offer you a stable, long-term career. 

Create and manage master data sets from raw sources to deploy Operational Metrics and develop customized analytical tools. Identify data trends and perform root cause analysis to make data driven decisions for in support of Operational Processes within Logistics.  

Duties and Responsibilities:

•        Owner and single source of truth of Operations Metrics data for assigned Logistics Operational Process processes

•        Adherence to data integrity is critical as Operations Metrics are a fundamental driver of business decisions, a basis of senior management regional reviews and a significant contributor of variable compensation for all company employees

•        Facilitate alignment around Operational Metric definitions, defects and opportunities.

•        Work across regional director level and corporate function management to achieve agreement around core components of measurement.

•        Develop automated data solutions in partnership with corporate IT and Master Data Management teams

•        Leverage developed solutions to create customized and accurate reporting / scorecard / management tools for regional Logistics Operations teams

•        Design and maintain data submission templates to be used as the basis of master data sets

•        Collaborate with key stakeholders to design and adopt operating mechanisms to manage critical data at the local level in a single structured format

•        Query and collate metrics from automated and non-standard data sources

•        Work across standard and non-standard sites to collect data in adherence to agreed upon operational definitions

•        Develop /program automation in VBA to collate multiple site specific information into single master data sets

•        Perform checks and audits of all data sources to ensure resulting metrics are accurate and complete

•        Examples of Operational Metrics that will be owned, designed, managed and analyzed

•        Daily & hourly capital equipment utilization by region/site location

•        Daily & hourly labor productivity metrics 

•        Daily superior customer experience metrics by core process 





Education: BS/BA in Mathematics/Statistics degree; Masters preferred


Work Experience

•        5 year minimum work experience in role requiring analytics or reporting

•        Expertise in creating, managing and discerning large master data sets

•        Expertise in rational database query and creation (Access & SQL)

•        Process / Continuous Improvement Experience (GB Certification preferred)

•        Working understanding and experience with relevant Order to Cash processes

•        Direct experience in influencing operational leaders

•        A proven track record in analyzing data and drawing actionable conclusions

•        Systems knowledge: QLS, QBS, QDSS, Cognos, QPS, QMPS, IDAA

•        Software / Programming requirements:

•        Excel- for data mining and creation of static modeling

•        Minitab- for statistical analysis of historical data

•        Access- for database queries and creation

•        SharePoint / Tableau- for distribution of metrics / data sets


Job Competencies

•        Results Oriented

•        Collaborative

•        Analytical

•        Problem Solving

•        Customer Focus

•        Functional / Technical Skills

•        Organizing

•        Project Management