This site uses cookies. To find out more, see our Cookies Policy

Account Manager- Health & Manager - Lenexa, KS in Lenexa, KS at Quest Diagnostics

Date Posted: 2/11/2019

Job Snapshot

  • Employee Type:
  • Location:
    Lenexa, KS
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

We Provide Solutions.  Patients and Physicians rely on our diagnostic testing, information and services to help them make better healthcare decisions. These are often serious decisions with far reaching consequences, and require sensitivity, tact and a clear dedication to service. It’s about providing clarity and hope.

In Sales you will work for the world leader in the industry, with a career where you can expand your skills and knowledge. You’ll have a role where you can act with professionalism, you can inspire colleagues, and you can care about the work we do and the people we serve.

At Quest, our Sales Teams are often the public face of our organization. As a result we make every effort to support and develop their skills. Working across a strong customer base, you’ll find you have the flexibility and autonomy to structure your days while having the confidence that comes from promoting a well-recognized and trusted brand. With lots of opportunities for repeat business and referrals, we also offer outstanding support, plus great pay and benefits.

Basic Purpose:

The Account Manager is responsible for driving territory growth and profitability by providing superior customer service and relationship management in support of the Account Executive team. The Account Manager focuses on developing relationships, retaining accounts, and identifying opportunities to grow revenue within their book of business.

Duties and Responsibilities:

  • Work closely with the Account Executive team by supporting the relationship and helping manage customer needs.
  • Responsible for maintaining day-to-day client relationships, service levels, and working to develop strategic relationships within employer and reseller customers.
  • Expand and enhance business relationships with existing national clients by collaborating with Account Executives to upsell, increase participation, and ensure retention for existing business.
  • Maintain positive customer relations and supply customers with information concerning all Health & Wellness products and services, demonstrating superior responsiveness to Client/Partner requests to ensure loyal clients.
  • Meet or exceed base budget and sales quotas, while managing accounts to minimize account attrition and negative volume variance.
  • Identify customer concerns, customers in jeopardy, and consult with customers to identify products and solutions that meet and exceed customer expectations.
  • Responsible for learning and maintaining proficiency level on the Health & Wellness products and solutions in order to sell the capabilities of our solutions to clients.
  • Organize and lead client calls during the implementation process and client touchpoint calls.
  • Handle client escalations as needed.
  • Leverage all tools and resources (including data, sales portal, target lists, Marketing, Laboratory, and regional resources) as needed.
  • Collaborate closely with the operations organization to provide a positive customer experience.

•         Ensure compliance with all company policy and government regulations.


Supervision Exercised:



Education Preferred:

• Bachelor of Science or Arts Degree; degree in Business desirable.

• Course of study in project management or planning also desirable.

• Experience may be substituted for a degree.

Work Experience:

• Three or more years of successful sales experience with a fortune 1000 company.

• One or more years of experience identifying and closing new business.

• Experience with laboratory information systems preferred.

• Health care industry experience strongly preferred.

Physical and Mental Requirements:

• Proven ability to work independently.

• Ability to learn new technology.

• Excellent interpersonal skills including verbal and written communication.

• Proven ability to work independently.

• Proven collaboration skills.


• Ability to collaborate and influence internal and external clients at all levels of the organization.

• Demonstrate business acumen, including confidence in presenting and discussion business issues with Benefit Managers and Directors.

• Experience making independent decisions and manage large projects that directly impact our business and the business of our clients.

• Ability to learn, operate and train reseller customers on H&W suite of services.

• Ability to take ownership as successful people in this position act empowered to delight our partners/clients in parallel with Quest’s SOPs.

• Demonstrated negotiation skills.

• Proven time management and territory management skills.

• Fully competent in MS Office programs (Word, Excel, PowerPoint) and

• Strong skills needed in consultative problem solving, attention to detail, financial and operational analysis and process review.

• You are expected to travel 20% in this role which includes traveling to new or existing customers, trainings, seminars